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Managing Complaints for Governors - Croydon | Octavo Partnership

Course Date

10 Oct 2019 19:00 – 21:00

Overview

Governors are increasingly becoming involved in the investigation of parental complaints as well as being required to sit, on occasion, on formal Governing Board panels to consider parental complaints. Thus it is essential that Governors understand the role that they play in their school’s formal complaints process.

Best practice recommends that at least one of the panel participants has attended up to date training in order to ensure both an efficient panel process and that Governors are able to make an effective, strategic contribution to the panel’s decision making.

This course is non-chargeable for those schools with an annual Octavo Governance training contract.

Description

This development sessions is relevant for both Governors who have had no previous experience of sitting on Governor Panels and for those governors wishing to update and refresh their existing knowledge.

The material covered in this session will assist governors’ development in relation to Key Competency 1 (Strategic Leadership) and Key Competency 5 (Compliance) within the Governance Competency Framework.

Booking Information

If you do not have log in details to book a place on a course, please complete the user form (under documents) and email it to Governorservices@octavopartnership.org
Please note that if your school has not purchased a training package from Octavo Partnership Governor Services, there will be a charge of £107 (for an evening course) or £214 (for a day course).
When completing the user form, please ensure you have added the name and position of the person who has authorised payment for the course (Chair of Governors/Principal/Headteacher). This is for invoicing purposes.

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Provider Information

* Governance

If you do not have log in details to book a place on a course, please complete the user form (under documents) and email it to Governorservices@octavopartnership.org
Please note that if your school has not purchased a training package from Octavo Partnership Governor Services, there will be a charge of £107 (for an evening course) or £214 (for a day course).
When completing the user form, please ensure you have added the name and position of the person who has authorised payment for the course (Chair of Governors/Principal/Headteacher). This is for invoicing purposes.

Location

Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA

Trainer

Naureen Khalid

Contacts

For any assistance, please contact Caroline Davies at: octavogovernance@octavopartnership.org or call us on 020 8241 5487

Additional Dates