Privacy Notice and Complaints

Privacy Notice

At Octavo Partnership we are committed to protecting and safeguarding the privacy of our customers and visitors.

Our Privacy Notice outlines how we collect, use and safeguard personal information.

As we are part of Croydon Council, our Privacy Notice is the Croydon Council Privacy Notice.

Click here to read Croydon Council’s  Privacy Notices

In addition, Our Educational Psychology Service, Governance Service and HR service have issued service specific privacy notices as follows:

Educational Psychology Privacy Notice for Parents and Carers

Octavo Governance Privacy Notice – New and Existing Governors

Octavo Governance Privacy Notice – Potential Governors

Third party contract HR (Employee Relations) services for schools

Croydon Early Career Teachers Privacy Notice

If you wish to subscribe to our marketing mailing list please email octavo.enquiries@croydon.gov.uk.

Complaints & Feedback

We value all your feedback and use this to enhance our support. If you would like to make a complaint please email octavo.enquiries@croydon.gov.uk, using the title ‘Complaint’ in the subject line or log your complaint as follows:

www.croydon.gov.uk/council-and-elections/make-comment-or-complaint-and-have-your-say/comments-and-complaints-procedures

We will acknowledge your complaint within five working days and will keep you informed about the complaint investigation. We endeavour to resolve any complaint within twenty working days.

Croydon Council comments and complaints procedures