Back

Difficult conversations and how to manage them | Octavo Partnership

Course Date

25 Feb 2022 09:30 – 12:00

Overview

School Leaders and Managers are often required to have difficult conversations with staff either in an informal way or in a more formal context. The purpose of the course is to provide you with the confidence to effectively manage difficult or challenging conversations.

Description

The course purpose is :
To enable you to hold effective conversations by following the 10 steps to success which include:
•Identifying potentially difficult conversations in advance;
•Preparing for them;
•Spotting when conversations are losing focus & getting them back on track;
•Learning from previous experiences

The course will also contain scenarios and group work.

Booking Information

Please note bookings must be made prior in order to attend the session. The course will take place via Zoom and delegates will receive an email invitation 24 hours prior to the course taking place. Please check and ensure that your email address is correct.

All courses should be booked via our portal. Click ‘Book Now’ to log in and secure your place. If you do not have a user account for our portal or require further assistance please contact via at Octavo.Enquiries@croydon.gov.uk. Course fee is £90 per delegate

Book Now

Provider Information

* HR – Employee Relations

Please note bookings must be made prior in order to attend the session. The course will take place via Zoom and delegates will receive an email invitation 24 hours prior to the course taking place. Please check and ensure that your email address is correct.

All courses should be booked via our portal. Click ‘Book Now’ to log in and secure your place. If you do not have a user account for our portal or require further assistance please contact via at Octavo.Enquiries@croydon.gov.uk. Course fee is £90 per delegate

Location

via Zoom

Trainer

Fiona Evans

Contacts

For any assistance, please contact octavo.hr@croydon.gov.uk or call us on 020 8241 5483

Additional Dates